Returns and Exchanges

REFUND POLICY:

  • We happily accept returns on full-price items, as long as customers notify us within 14 days of receipt and products are returned to us within 30 days. No refunds will be made if this criteria is not met.

  • Refunds will only be considered if a copy of the invoice/receipt is sent back with the item/s that you wish to return.

  • The returned item(s) must be unworn, unwashed, unused and completely clean with original swing tags/garment labels still attached.

  • If you request a refund, the purchase price (excluding the delivery charges) will be refunded after we have received the product(s) back and have confirmed that the above conditions above have been met. 

  • However you paid for the item(s), is how you will receive your refund. 

  • All customers wishing to make a return/refund are responsible for all shipping costs. Intoxication will only cover shipping costs of item(s) that have been declared and approved by Intoxication as faulty.

  • In the case of faulty product/s, the customer is required to pay for the return post of the faulty item(s). Once Intoxication receives the faulty good(s) and it has been approved that the product/s is indeed faulty by the Intoxication Team, the product/s along with any postage expenses, will be refunded by Intoxication to the customer. 

  • Refunds shall not be processed until Intoxication receives product/s within the allocated time frame.

  • There is absolutely no refunds on sale items. Please choose wisely.

  • Please e-mail enquiry@intoxication.com.au for any returns enquiries prior to sending back to us.

  • Any returns needing to be made need to be sent to the following address:

Intoxication
PO Box 29
Indooroopilly Centre
4068, Brisbane, Queensland
AUSTRALIA
  • If a customer makes a purchase on a full price item, and then that item goes on sale or promo, Intoxication does not refund the difference. We do not honour the sale price after a full price item is purchased.

 

EXCHANGE POLICY:

  • Any customer who is not completely satisfied with their purchase, can also make an exchange for another size, colour or style, as long as customer notifies us within 14 days of receipt and returns purchased products to us within 30 days of receipt. No exchanges will be made if this criteria is not met. as long as customers notify us within 14 days of receipt.

  • No exchanges shall be made until the product to be exchanged has been received by Intoxication within the specified time.

  • If an exchange is permitted, the product being sent back needs to be in perfect condition, otherwise the exchange can not take place. All original tags/garment labels must still be attached to product and should be completely clean, unused, unwashed and unworn.

  • We do permit exhanges on sale items as long as customer notifies us within 14 days of receipt and return purchased item/s within 30 days of receipt.

  • All customers wishing to make an exchange are responsible for all extra shipping costs. Intoxication will only cover shipping costs if the exchange item is approved by Intoxication as faulty. Please e-mail to below address to discuss appropriate shipping means.

  • Please e-mail enquiry@intoxication.com.au for any exchange enquiries prior to sending your product back.

  • Any exchanges needing to be made need to be sent to the following address:

Intoxication
PO Box 29
Indooroopilly Centre
4068, Brisbane, Queensland
AUSTRALIA

 

FAULTY ITEMS:

  • We do our best to ensure that all products sent out are in excellent condition and the quality is of a high standard. However, if on the off chance you receive a product that has a manufacturing fault, we are more than happy to exchange, refund or give a credit note as long as customer informs us within 14 days of receipt and returns the product/s  to us within 30 days of receipt.
  • Before sending us your faulty item back, please e-mail us at enquiry@intoxication.com.au to discuss the fault issue with us first.
  • Return postage of a faulty item is at the expense of Intoxication once approved by us.  All returns/exchanges to be sent to the following address:

Intoxication
PO Box 29
Indooroopilly Centre
4068, Brisbane, Queensland
AUSTRALIA

  • If at any stage you are unhappy with our product, we would very much appreciate if this is discussed and resolved as a private matter instead of posting up on social media. Quality is very important to us and we do take pride in this. However, now and then there can be manufacturing faults, in which we are extremely happy to replace, rectify and resolve. Happy customers are always our top priority.